Open eLMS: Learning Management like Netflix with video conferencing

Support Information



Support is available from 0830 to 1730 GMT from Monday to Friday via telephone, email and internet chat.

During this time any issues are aimed to be dealt with within 4 hours. Should this not be possible then issues are escalated to the programming team and prioritised accordingly:

  • Trivial (expected delivery within a year)
  • Minor (expected delivery within 6 months)
  • Major (expected delivery within 1 month)
  • Critical (expected delivery within 1 week)
  • Blocker (expected delivery within 4 hours - max 1 day)

Issue Tracking

Access to the company's support tracking system is available to clients only via login.

Support Contact


Telephone (Mainswitchboard): +44 (0)203 929 2051

Live Customer Support Channel:

Press link to access support knowledgebase