Managing Conflict and Resilience Introduction
Introduction to Governance e-Learning
HR, Induction & General Business Skills
This e-Learning module on Managing Conflict & Resilience is aimed at Housing staff working in property maintenance. The training covers the impact conflict has on a business and how to control and improve skills to increase individual resilience.
- Demonstrate what body language to avoid during conversations
- Demonstrate the techniques to use to deal with challenging conversations
- Create a rapport when dealing with customers
- Avoid Conflict
Contact us for further information, an on-site demonstration or any other aspects of our development approach.