Managing Conflict and Resilience In Action
Introduction to Governance e-Learning
HR, Induction & General Business Skills
By the end of the e-learning you will better be able to demonstrate what body language to avoid during conversations and techniques to use to deal with them and create a rapport with customers.
- Demonstrate what body language to avoid during conversations
- Demonstrate the techniques to use to deal with challenging conversations
- Create a rapport when dealing with customers
- Avoid Conflict
Contact us for further information, an on-site demonstration or any other aspects of our development approach.