Hospitality

Hospitality e-learning on average equates to 1-2 hours CPD or contribution to relevant apprenticeship standards

Hospitality

The courses follow European Union legislation but are not legislation specific (i.e. suitable for use in the USA, Far East etc.) All courses are 100% editable in the cloud at no additional cost.

Guest Complaints - FREE COURSE

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

Name Usage

Name usage deals with tips to find out clients’ names, how to deal with guests whose name you do not know and names which are complicated.

Telephone Courtesy

The telephone courtesy training focuses on how to answer the phone efficiently, transfer calls, put calls on hold and take messages.

Customer Service General

This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.

Food Safety - An Introduction

This module is part of a complete course on food safety covering chilling, cross-contamination, cooking and cleaning.

Food Safety - Cross Contamination

This module deals with the most common cause of food poisoning - cross-contamination.

Food Safety - Cleaning

This module covers cleaning environments where food is stored, prepared and served.

Food Safety - Chilling

This module covers how to chill and freeze food safely and is a single part of a complete course on food safety covering chilling, cross-contamination, cooking and cleaning.

Food Safety - Cooking

This module covers safe cooking in a restaurant or catering environment and is appropriate for anyone preparing or handling food.

Food Safety - Final Quiz

This module is the quiz of a part of a complete course on food safety covering chilling, cross-contamination, cooking and cleaning. Successful completion provides certification of this course.