Hospitality

Hospitality modules

The courses follow European Union legislation but are not legislation specific (i.e. suitable for use in the USA, Far East etc.) All courses are 100% editable in the cloud at no additional cost.

This learning session is essential for anyone working in a hotel or residential hospitality environment under the UK government retail guidelines. This advice covers good practice whatever the territory.

This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

Guest Name Usage deals with tips to find out clients’ names, how to deal with guests whose name you do not know and names which are complicated.

The telephone courtesy training focuses on how to answer the phone efficiently, transfer calls, put calls on hold and take messages.

This module is part of a complete course on food safety covering chilling, cross-contamination, cooking and cleaning.

This module deals with the most common cause of food poisoning - cross-contamination.

This module covers cleaning environments where food is stored, prepared and served.

This module covers how to chill and freeze food safely and is a single part of a complete course on food safety covering chilling, cross-contamination, cooking and cleaning.

This module covers safe cooking in a restaurant or catering environment and is appropriate for anyone preparing or handling food.

This module is the quiz of a part of a complete course on food safety covering chilling, cross-contamination, cooking and cleaning. Successful completion provides certification of this course.