Support is available from 0830 to 1730 GMT from Monday to Friday via telephone, email and internet chat.
During this time any issues are aimed to be dealt with within 4 hours. Should this not be possible then issues are escalated to the programming team and prioritised accordingly:
- Trivial (expected delivery within a year)
- Minor (expected delivery within 6 months)
- Major (expected delivery within 1 month)
- Critical (expected delivery within 1 week)
- Blocker (expected delivery within 4 hours – max 1 day)
Access to the company’s support tracking system is available to clients only via login.
Telephone (Mainswitchboard): +44 (0)203 929 2051
Live Customer Support Channel: https://zoom.us/j/4989825429
Press link to access support knowledgebase
Else contact firstname.lastname@example.org for a free consultation or comparative quote.